I visited Emerald Coast Marine one afternoon "just to look". And, well, two weeks later, I bought a boat. This is a first class organization. Customer service is their main focus. Davied Lunsford is by far the best, most accommodating sales rep. I have ever met. As a novice boat owner, Davied had only patients and understanding while guiding me through the purchase process, teaching me how to do everything everybody else already knew about owning and operating a boat. Everyone, Shawn Talpey, Pres., Keri Doscher, VP, Davied Lunsford, sales, Bob Peavler, service dept., and the entire dry dock team, focus on total customer service. I highly recommend you to purchase your next boat at Emerald Coast Marine.
We couldn't have had a more positive experience. The owner, Shawn, personally delivered our boat and spent several hours with us to make sure we were completely comfortable; being that my husband and I are newer to boating. The time spent was invaluable and we feel like old pros in a months’ time. Our financing and paperwork also could not have been easier, especially doing this transaction long distance, Keri even found us an unbeatable insurance rate. We also could not love our new toy more, we owe Emerald Coast Marine for drastically improving our quality of life with what we consider to be the most beautiful boat on the water :)
Thank you Shawn, Keri and Emerald Coast Marine!!
Emerald Coast Marine went above and beyond in my experience. Davied was the sales agent that I was originally connected to and he worked with me start to finish. He was easy going, very accommodating and truly a pleasure to work with. He took the time to answer every question and even contacted the previous owner for answers to questions that he did not know off the top of his head. Keri and Shawn were very helpful with my trade in and Keri made the closing and financing quick and painless. The customer service even continued after the close of the sale, which is rare in today's day and age. The entire operation was top notch and I highly recommend doing business with ECM.
Just purchased a used Edgewater 245cx from ECM. I live in NY and was of course hesitant to buy a boat unseen. Shawn assured me the boat was one of the cleanest he had seen. But nonetheless i paid a surveyor to take a look. There were a couple issues (basically cosmetic)....when I showed Shawn the report, he didn't hesitate to make it perfect and send pictures during the process. Keri handles the finances and couldn't be any more pleasant to deal with. They are honest, forthcoming and very knowledgeable. The boat arrived...better than i anticipated. I would highly recommend trusting them for a boat purchase. A+
We just purchased a 2000 Sea Ray 290 Sundance from Shawn and Keri and can't speak highly enough about the experience. Both of them went overboard to take care of us all the way through the process. I've never had as good a buying experience as they provided. I'd never hesitate to recommend them to my best friend, whether buying or selling. I was also very impressed with their Service Manager, Bob. I asked to have a couple of things done and they were done promptly and for a reasonable price. What really impressed me was when he told me that one of the things I asked about he told me that he could do it but it would be a waste of my money They are the kind of people that we could be good friends with if we lived closer. To top it off, we love our boat. Definitely a win/win for Linda and I.